Question 1

How can I book or contact Luxury Rides Denver?

Accepted Answer

You can book online in 60 seconds at luxuryridesdenver.com — enter your pickup location, destination, date/time, and select your vehicle. You can also call or text us at (720) 388-3100 or email info@luxuryridesdenver.com. We're available 24/7, 365 days a year. Payment is processed securely online with instant confirmation.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 24-48 hours in advance for guaranteed availability, especially for airport transfers and special events. However, we often accept same-day bookings based on driver availability.

Question 3

Can I modify or cancel my booking?

Accepted Answer

Yes. Cancellations more than 24 hours before pickup receive a full refund. Cancellations 12-24 hours before receive a partial refund. Cancellations less than 2 hours before pickup are non-refundable.

Question 4

Do you offer hourly rentals?

Accepted Answer

Yes! We offer hourly rentals with a 3-hour minimum. Perfect for weddings, events, wine tours, or sightseeing. Daily and multi-day rentals are also available.

Question 5

How is pricing calculated?

Accepted Answer

Pricing is based on distance (per mile), time (per minute), base fare, and any additional stops. Airport rides have a small surcharge. Late night rides (10pm-6am) have a slightly higher per-mile rate. You'll see the total price before confirming.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure Square payment system. Payment is processed at the time of booking.

Question 7

Are tips included?

Accepted Answer

Gratuity is not included in the base fare. You can add a tip after your ride is completed through your booking dashboard. 100% of tips go directly to your driver.

Question 8

Is there a cancellation fee?

Accepted Answer

Cancellation fees apply based on timing: Free cancellation 24+ hours before pickup, 50% fee for 12-24 hours, and 100% fee for less than 2 hours before pickup.

Question 9

What types of vehicles do you offer?

Accepted Answer

Our fleet includes luxury sedans (BMW, Mercedes), luxury SUVs (Cadillac Escalade, GMC Yukon Denali), and limousines. All vehicles are immaculately maintained, insured, and equipped with premium amenities.

Question 10

How many passengers and luggage can your SUVs carry?

Accepted Answer

Our Cadillac Escalade ESV and GMC Yukon Denali luxury SUVs seat up to 6 passengers and accommodate 6+ bags plus skis or snowboards. All vehicles feature premium leather interiors, climate control, and all-weather capability for Denver and Colorado mountain travel.

Question 11

Are your drivers licensed and insured?

Accepted Answer

Absolutely. All our drivers are professionally licensed, commercially insured, and undergo comprehensive background checks. They are experienced, courteous professionals committed to your safety and comfort.

Question 12

Do you provide car seats?

Accepted Answer

Yes, we can provide car seats for infants and children upon request. Please specify your needs when booking to ensure availability.

Question 13

What amenities are included?

Accepted Answer

All vehicles include complimentary bottled water, phone chargers, climate control, and premium sound systems. Luxury SUVs and limos may include additional amenities like champagne service (21+).

Question 14

Do you serve Denver International Airport (DIA)?

Accepted Answer

Yes! Airport transfers are one of our most popular services. We provide door-to-door service to/from DIA with flight tracking and meet & greet service available.

Question 15

How do airport pickups work at DIA?

Accepted Answer

Your driver tracks your flight in real time and adjusts for early arrivals or delays. At Denver International Airport (DIA), your chauffeur meets you at baggage claim with a personalized name sign for a curb-side meet-and-greet, assists with luggage, and escorts you to your vehicle. We include 30 minutes of complimentary wait time after your flight lands.

Question 16

Is there a surcharge for airport rides?

Accepted Answer

There is a small airport surcharge to cover parking and airport access fees. This is disclosed upfront in your booking price estimate.

Question 17

What areas do you serve?

Accepted Answer

We serve Denver Metro, Boulder, Colorado Springs, Aurora, Fort Collins, and surrounding areas along the Front Range. We also provide service to mountain destinations like Vail, Aspen, and Breckenridge.

Question 18

Do you provide private transfers to Vail, Aspen, and Breckenridge?

Accepted Answer

Yes. We offer private luxury transfers to Vail, Beaver Creek, Aspen, Breckenridge, Keystone, and other Colorado mountain resorts. Our AWD/4WD luxury SUVs are equipped for mountain driving conditions year-round. Book online or call (720) 388-3100 for mountain resort transportation.

Question 19

Do you offer out-of-state trips?

Accepted Answer

Yes, for multi-day rentals we can arrange trips to neighboring states. Contact us directly for custom quotes on extended travel.

Question 20

Do you handle weddings and events?

Accepted Answer

Absolutely! We specialize in weddings, proms, corporate events, wine tours, and special celebrations. We can coordinate multiple vehicles and custom itineraries. Contact us for group rates.

Question 21

Can I request specific amenities for my event?

Accepted Answer

Yes! Let us know your needs in the special requests section when booking. We can arrange champagne, decorations, custom routes, and more for special occasions.

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