Terms of Service

1. Agreement to Terms

Welcome to Luxury Rides Denver ("Company," "we," "our," "us"). These Terms of Service ("Terms") govern your use of our luxury transportation services and website located at luxuryridesdenver.com.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

2. Service Description

Luxury Rides Denver provides premium ground transportation services including:

• Airport transfer services to/from Denver International Airport (DIA)
• Executive car service for business professionals
• Luxury vehicle rentals with professional chauffeurs (hourly, half-day, full-day, multi-day)
• Special event transportation (weddings, proms, corporate events)
• Point-to-point rides throughout Denver Metro and Colorado

All services are subject to availability and may vary based on location, vehicle type, and driver availability.

3. Booking and Reservations

3.1 Advance Booking

We recommend booking at least 24-48 hours in advance to guarantee availability. Same-day bookings are accepted subject to driver and vehicle availability.

3.2 Booking Confirmation

Upon completing a booking, you will receive an email confirmation with your booking details, including booking number, pickup time, location, and total cost. This confirmation serves as your receipt and proof of reservation.

3.3 Accuracy of Information

You are responsible for providing accurate pickup/dropoff locations, contact information, and trip details. Errors in information may result in service delays or additional charges.

4. Pricing and Payment

4.1 Pricing Structure

Our pricing is calculated based on:

• Rides: Base fare + distance (per mile) + time (per minute) + additional stops
• Rentals: Hourly rate (3-hour minimum), half-day rate, full-day rate, or multi-day rate
• Surcharges: Airport pickups, late night service (10pm-6am), holidays
• Add-ons: Optional services (car seats, champagne, etc.)

4.2 Payment Methods

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). Payment is processed securely through Square at the time of booking.

4.3 Gratuity

Gratuity is not included in the base fare. Tips are optional but appreciated. You may add a tip after your ride through your account dashboard. 100% of tips go directly to your driver.

4.4 Additional Charges

Additional charges may apply for: excessive wait time beyond the included grace period, tolls, parking fees (for multi-stop trips), excessive cleaning (if vehicle is soiled), or damage to the vehicle.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• 24+ hours before pickup: Full refund (100%), no cancellation fee
• 12-24 hours before pickup: Partial refund, cancellation fee applies
• 2-12 hours before pickup: 50% refund
• Less than 2 hours before pickup: No refund, full charge applies

5.2 Company Cancellations

In the rare event that we must cancel your booking due to vehicle breakdown, driver unavailability, or other unforeseen circumstances, you will receive a full refund and we will make every effort to arrange alternative transportation.

5.3 Refund Processing

Approved refunds are processed within 5-7 business days to the original payment method used for booking.

6. Customer Responsibilities

6.1 Conduct

Customers must:

• Treat drivers and vehicles with respect
• Not engage in illegal activities or transport illegal substances
• Not smoke or vape in vehicles
• Not consume alcohol if under 21 years old
• Secure children properly in provided car seats
• Comply with all driver instructions regarding safety

6.2 Prohibited Actions

The following actions are strictly prohibited and may result in immediate termination of service without refund:

• Harassment, threats, or violence toward drivers or other passengers
• Intentional damage to vehicles
• Excessive intoxication that poses a safety risk
• Requesting drivers to break traffic laws or speed
• Attempting to bribe or inappropriately solicit drivers

6.3 Lost Items

We are not responsible for personal items left in vehicles. If you discover a lost item, contact us immediately and we will make reasonable efforts to recover it. Lost items are held for 30 days.

7. Limitation of Liability

7.1 Service Interruptions

We are not liable for delays or service interruptions caused by: traffic conditions, weather, accidents, road closures, vehicle breakdowns, acts of God, or other circumstances beyond our reasonable control.

7.2 Flight Delays

For airport pickups, we track flights and adjust pickup times automatically. However, we are not liable for missed flights or connections due to traffic or other delays beyond our control.

7.3 Maximum Liability

Our maximum liability for any claim arising from our services is limited to the amount you paid for the specific booking in question, except where prohibited by law.

8. Insurance and Safety

All vehicles are covered by comprehensive commercial insurance. All drivers are professionally licensed, insured, and have undergone background checks. However, by using our services, you acknowledge that ground transportation carries inherent risks.

In the unlikely event of an accident, our insurance will cover property damage and medical expenses up to policy limits. You agree to cooperate fully with any insurance investigations.

9. Privacy and Data

Your use of our services is also governed by our Privacy Policy. We collect and use your personal information as described in our Privacy Policy to provide and improve our services.

By using our services, you consent to our collection, use, and disclosure of your information as outlined in our Privacy Policy.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

We will notify users of material changes via email or prominent website notice.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.

11.2 Dispute Resolution Process

For any disputes, we encourage customers to first contact us directly at info@luxuryridesdenver.com to seek resolution. Most disputes can be resolved amicably through good faith negotiation.

11.3 Arbitration

Any unresolved disputes shall be settled by binding arbitration in Denver, Colorado, in accordance with the rules of the American Arbitration Association.

12. Contact Information

If you have questions about these Terms, please contact us:

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.