Luxury Rides Denver ("we," "our," or "us"), operated and owned by DP Luxury Ride LLC (Colorado PUC Permit # LL-04671), is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, utilize, process, and protect your personal information when you access our website at https://luxuryridesdenver.com, use our web and mobile applications, or book our chauffeured transportation services.
1. Information We Collect
We collect information that you provide directly to us when creating an account, requesting a ride, or communicating with our dispatch team:
- Contact Details: Full name, email address, phone number, and physical pickup/drop-off addresses.
- Booking & Flight Details: Date and time of service, flight numbers and airline details for real-time DIA airport tracking, passenger counts, and special luggage requirements.
- Google Account Data (OAuth): When you choose to authenticate or sign in using Google Sign-In, we access only your basic public profile information (such as your full name and verified Google email address) and your unique Google account ID. We do not access your contacts, Google Drive, private messages, or any other sensitive permissions.
- Payment Data: Payment transactions are handled directly through secure, PCI-compliant payment gateways (e.g., Stripe, Square). We do not store complete credit card or debit card numbers on our servers.
2. How We Use Your Information
Your personal information is used strictly to provide, manage, and optimize our luxury private transportation services:
- To schedule, dispatch, and confirm private chauffeur rides and executive transfers.
- To monitor incoming flights at Denver International Airport (DIA) to adjust pickup times in case of delays.
- To send transactional communications, such as booking confirmations, driver arrival SMS alerts, and payment receipts.
- To securely authenticate your user account and maintain booking history.
3. Google API Services User Data Policy (Limited Use Disclosure)
Luxury Rides Denver's use and transfer to any other application of information received from Google APIs adheres strictly to the Google API Services User Data Policy, including the Limited Use requirements:
- We never use Google user data to train generalized AI or machine learning models.
- We never sell, rent, or monetize Google user data to data brokers or third parties.
- We never use Google user data for advertising, remarketing, or targeted marketing purposes.
- Human access to your Google user data is strictly prohibited unless required to resolve an explicit technical support ticket requested by you or to comply with law enforcement.
4. Data Sharing and Third-Party Disclosures
We do not sell, trade, or distribute your personal data. We only share necessary data with trusted third parties under strict confidentiality agreements:
- Assigned Chauffeurs: Your pickup address, destination, passenger name, and contact phone are shared only with the professional chauffeur assigned to your specific reservation.
- Operational Service Providers: Essential technology vendors (encrypted database hosting, SMS dispatch notification gateways, and merchant processors).
- Legal Compliance: When mandated by applicable state or federal law, court order, or official request by Colorado regulatory authorities.
5. Data Security and Retention
We maintain administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, or alteration. We retain your personal data only as long as necessary to provide active transportation services, comply with Colorado tax and licensing regulations, and resolve billing disputes.
6. User Rights and Data Deletion Requests
You have the right to review, update, or permanently delete your personal information and user account at any time:
- To request account deletion or the permanent removal of your data from our systems, simply send an email to privacy@luxuryridesdenver.com or dpblackdriver@gmail.com with the subject line "Data Deletion Request".
- You may also revoke our application's access to your Google account at any time through your Google Security Settings at https://myaccount.google.com/permissions.
7. Contact Information
If you have questions, feedback, or concerns regarding this Privacy Policy or our data handling practices, please contact our legal and privacy team: